We’re sorry but all sales are final. If you have an issue please call Etix at 1.800.514.3849.
Do I need my I.D.?
Yes! Our venue is 18+ ONLY You will not be able to gain entry without photo ID. Military ID and Passports acceptable. Anyone drinking alcohol must be 21+ with valid ID. There is no exception to this per City and State ABC laws. Anyone under the age of 18 will not be permitted to enter, no exceptions. Under 21 will be marked with XX on both hands.
Do I need to print my ticket or can you scan it from my phone?
If possible we prefer you print your tickets to help expedite the lines. If you do have to show tickets via your phone, make sure your brightness is all the way up and have the barcode magnified before you come to the door.
Can I take pictures or videos during the show?
The photo policy is based on each artists rider and photo/video/audio specifications. Please inquire for specific shows.
Is there seating in the venue?
Most of our shows are GA – Standing room only. We will make note otherwise per event. We currently have no in house seating other than a bench running down the wall (which is first come first serve).
Is there parking at the venue?
Yes. Parking is $5 and is limited. MMH does not own all lots surrounding us, parking may vary show to show. Please ride share or cab as much as possible.
Can I leave my car overnight?
Yes – if your car is in OUR lot you can leave them overnight. Please make sure to pick up no later than 10am the next day to avoid getting towed in the event the lot is being used for another event. **PLEASE NOTE: We are not responsible for lost or stolen items from the parking lot. Please do not leave valuables in your car, and please lock your doors.**
Do you have a coat check?
We do not. Please know we are not responsible for any personal items brought on site. Certain event/shows may offer coat check options, see the show page for details.
Lost and Found
Any items left after an event will be kept in the managers office. Please email firstname.lastname@example.org for missing items. Please note – we are not responsible for lost or stolen items. Any items found will be kept for 7 days and then will be given to Goodwill or thrown away.
What happens if I don’t close my tab?
Please note, all tabs left over night will incur a 20% gratuity and will be closed at the end of the night. All cards are handed back at the time you begin your tab, we DO NOT keep cards to start tabs. If you have lost a card please email: email@example.com
Is there a dress code?
We do not have a dress code but we require shoes, shirt, and pants at all times.
Crowd surfing, fighting & any other misconduct.
We have a zero-tolerance policy, and you will be ejected immediately, with no return or refund. (All parties involved, no exceptions).
Do you serve food?
MMH does not serve food, but depending on the event there may be food trucks and/or other catering.
Can I smoke in the venue?
No, smoking of any kind (including e-cigarettes or vapor) are not permitted inside the facility. There will be a smoking area roped off outside for each event.
Can I leave and come back?
No. If you are smoking please use the smoking section outside. Otherwise, once you leave the facility you are not permitted to re-enter unless you buy a ticket. This is to keep everyone safe and to help control traffic.
Are you wheelchair and handicap accessible?
Yes! All doors have ramps leading up to the entrance and we have handicap parking reserved spots on site. Call us in advance if you have any other questions.
Is Manchester Music Hall available for Private Events, wedding, corporate functions and more?